Guarantee

Here at mauricesbbq.com we stand behind our products. We work with the customer to resolve any problems you may have with your order. Your satisfaction is always our concern. So, you can order with confidence that you will receive a quality product and a product prepared especially for you.

Hams, turkeys, and racks of ribs require a two day notice to prepare. They arrive frozen and usually take two to three days to thaw. We recommend that you order early especially around the holidays!

Refunds or exchanges are handled on a personal level as the need arises. All problems with orders must be reported to our Flying Pig Department within fifteen (15) days from the date your order was delivered by FedEx, the postal service, or any other carrier service. Note that we do not ship on Wednesdays or Saturdays.

If you should encounter a problem, please contact one of our customer service representatives at 1-800-628-7423. You may e-mail us at joyce@mauricesbbq.com. Please make sure to include as much information as possible concerning your order (order ID #, date ordered or shipped, person package was shipped to, your name, telephone number, item ordered, how order was placed, etc.) to help expedite your request.

You may fax us at 803-791-8707 or write to Maurice’s Gourmet BBQ, P.O. Box 6847, West Columbia, SC 29171.

Our Office Hours Are:

(Eastern Standard Time)
Monday thru Friday from 8:00 a.m. until 5:00 p.m.
We are closed on New Years Day, Thanksgiving Day, and Christmas.

***Maurice’s does not take responsibility for items shipped to incorrect addresses given to us by the customer. We cannot be responsible for items shipped as a gift to someone who is not home. All problems with orders must be reported to our Flying Pig Department within fifteen (15) days from the date your order was delivered by FedEx, the postal service, or any other carrier service. We do not ship on Wednesdays or Saturdays. Shipments to APO & FPO addresses will be sent by the USPS and cannot be a frozen item. We accept money orders, cashier’s checks, and credit or debit cards (Visa, M.Cd., AmEx., Disc.). (We also accept cash if you walk-in.)